Privacy Policy

Privacy Policy

For the purposes of GDPR, we are the data controller of your personal data.Mayfield Birds of Prey & Wildlife Centre is committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible way, in line with the General Data Protection Regulation (GDPR).

This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, make a booking, contact us, or interact with us in any other way.

Who we are

Legal business name: William Corcoran trading as Mayfield Birds of Prey & Wildlife Centre
Address: Kilmacthomas Workhouses, Carrignanonshagh, Kilmacthomas, Co. Waterford, Ireland
Website: www.falconryinireland.com
Email: info@falconryinireland.com
Phone: +353 86 213 4367

For the purposes of GDPR, we are the data controller of your personal data.

What personal data we collect

  • Contact details such as name, email address, phone number and message content when you contact us via forms or email
  • Booking information including names, email addresses and phone numbers when you book an experience or purchase a gift voucher
  • Payment-related information, which is processed securely by our payment providers (we do not store full card details)
  • Newsletter sign-up details such as name and email address
  • School booking enquiries, which only include teachers’ or organisers’ contact details
  • Photographs or videos taken during visits, which may include visitors, for marketing and promotional purposes
  • CCTV footage captured on-site for safety and security reasons
  • Technical data such as IP address, browser type, device information and website usage data via cookies and analytics tools

How we use your data

  • Process bookings, vouchers and enquiries
  • Communicate with you about your visit, booking or enquiry
  • Send marketing emails where you have opted in
  • Improve our website, services and visitor experience
  • Promote our activities through photos or videos (where appropriate)
  • Maintain on-site security through CCTV
  • Comply with legal and regulatory obligations

Legal basis for processing

  • Performance of a contract (for bookings, vouchers and enquiries)
  • Consent (for marketing emails and certain cookies)
  • Legitimate interests (such as improving our services, website analytics, and security)
  • Legal obligation (where required by law)

Marketing communications

We send marketing emails via Mailchimp. You will only receive marketing communications if you have opted in, and you can unsubscribe at any time using the link in our emails or by contacting us directly.

Cookies and analytics

Our website uses cookies and similar technologies to improve functionality and analyse website traffic.

  • Google Analytics to understand how visitors use our website
  • Meta (Facebook/Instagram) Pixel for advertising and remarketing

Cookie consent is managed via a cookie banner on our website. You can manage or withdraw your consent at any time through the cookie settings in your browser.

Third-party services and data processors

  • Hosting Ireland for website hosting
  • FareHarbor for online bookings and gift vouchers
  • Stripe for payment processing
  • Mailchimp for email marketing
  • Google Analytics for website analytics
  • Meta Platforms (Facebook and Instagram) for advertising

These providers only process personal data on our instructions and in accordance with their own privacy policies and GDPR obligations.

Children’s data

We do not knowingly collect personal data directly from children via our website.

For school tours and educational visits, we only collect contact details for teachers or organisers.

Photos and videos

Photographs and videos may be taken on-site for promotional and marketing purposes, including use on our website and social media channels. If you do not wish to be photographed or recorded, please inform a member of staff on the day of your visit.

CCTV

CCTV is in operation on-site for safety and security purposes. Footage is only accessed when necessary and is handled in accordance with applicable data protection laws.

Data retention

  • Booking records are kept for 7 years for financial/tax records purposes.
  • Enquiry and booking records are retained for 7 years in line with Irish Revenue requirements.
  • Marketing data is retained until you unsubscribe or request deletion
  • CCTV footage is retained for a limited period unless required for security or legal reasons.

Your data protection rights

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Restrict or object to processing
  • Withdraw consent at any time
  • Lodge a complaint with the Data Protection Commission (www.dataprotection.ie)

To exercise any of these rights, please contact us at info@falconryinireland.com.

Data security

We take appropriate technical and organisational measures to protect your personal data from loss, misuse, unauthorised access or disclosure.

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Discover the Birds Behind the Scenes!

Come listen to the falconer tell you about these wonderful birds and get your photo taken with them.